Frequently Asked Questions - Golden Harvest Acres

Ordering

How do I place an order?

You can place your order online here on our website, by email or personal contact at 570-966-1785

Our email address is info@goldenharvestacres.com if you prefer this method of contact. We will reply to all email correspondence within 1 business day of your contact. All orders are required to be prepaid prior to shipping your order whichever your method of contact.

How do I pay for my purchase?

Our online ordering has the capability to process Visa, Mastercard, and Paypal. If physically mailing your payment on a order previously confirmed by personal correspondence, you may prepay via Cashier Check, Money Order or Personal Check. In the event order requests are made via personal contact, we will hold your order ten days for payment. Do not submit your payment information through email. We will contact you within 1 business day to confirm your order and obtain payment information. If payment is made with a personal check, we will hold orders until payment has cleared before package(s) are sent.

Will I be charged Sales tax?

No sales tax is required at this time.

How can I check my order status?

If you created an account at the time of your order, you can login any time and see the status of your order. If you did not create an account, you will still be updated through email on the status of your order.

I am having difficulty shopping/checking out online. Who do I contact?

If you are having any difficulty placing your order and checking out online, please contact us at 570-966-1785 or notify us through the contact form available on our website.

How can I cancel my order?

If you need to cancel an order, please contact us at 570-966-1785 or email us at info@goldenharvestacres.com.

Orders that have already shipped cannot be canceled.

What is your return/refund policy?

All sales are final, except for damaged/defective items. For damaged/defective items, please notify us through the contact form provided on our website or contact us at 570-966-1785.

Shipping & Delivery

How are orders delivered?

All orders are processed and shipped from Golden Harvest Acres, 1780 Dietrich Rd., Mifflinburg, Pennsylvania 17844. Purchasers can choose USPS Priority or UPS Ground and should be delivered within 5-7 business days. If choosing UPS Ground, orders must have a physical address for delivery.

Will I receive everything in a single box?

Number of packages will be determined by the quantity and size of your purchase.

How long will it take to receive my order?

It is our objective to ship confirmed prepaid orders for in-stock products from our location within 2 business days of confirmed payment. Delivery times may vary depending on which shipping method you selected and location you live. If living on the west coast, deliveries can be expected to arrive within 5-7 business days. *Note; Any orders containing ” Roasted Garlic Ghee Butter” may only be shipped Mondays through Wednesdays to insure same week delivery.

How much do you charge for shipping?

Eastern Time Zone States will add $10.95 for Flat Rate with online purchases below $75 and Free for orders exceeding that amount. Flat Rate only is available for the remaining United States at $16.95

Do you ship internationally?

Currently we do not ship orders of any kind outside the continental United States.

Can you ship to Alaska, Hawaii, and Puerto Rico?

Currently, we only ship Golden Harvest Acre products within the contiguous 48 States.

Can I ship to a PO Box?

Yes, if purchaser requests delivery to a P.O. Box we will make certain to ship via USPS Priority Ground.

Will I receive shipping information once my order has shipped?

At the time your order is processed, you will receive email correspondence when your package(s) have been sent and are en route for delivery.

How can I check my order status?

If you have created an account at the time of your order, you may login at any time to view the status of your order. If you did not create an account and placed your order request by personal contact, you will still be updated through email the status of your order.

Does the "Roasted Garlic Ghee Butter" ship all year round?

Because of the nature of the product, at our discretion we will not ship “Roasted Garlic Ghee Butter” in the traditional manner when the temperature exceeds 70* F. Please contact us directly when this is the case to make other arrangements.

Product Services

Where can I buy your products?

Purchases can be made through our online store, personal contact at info@goldenharvestacres.com or direct contact @ 570-966-1785.

Do you have a brick-and-mortar store?

Not Yet!……Currently our products are only available through the Online Store here on our website or direct personal contact at 570-966-1785.

Where can I find your products outside the US?

We currently do not distribute our products outside the United States.

I would love to carry your products in my retail store – how do I become a wholesale customer?

We currently do not offer wholesale.

Do you have a corporate gift program?

Yes, we offer this service for Corporations and Small Business. In addition, we can discuss customized packaging to meet the occasion or event.

Do you offer products and services for weddings and events?

Yes, we can discuss customized packaging for your special events or occasions. Please allow us ample lead time if customized packaging or labeling is desired for a specific date.